All Systems Operational

Applications Operational
Akixi Call Center Dashboard Operational
Receptionist Console Operational
Call Recording Operational
SoftPhone Application Operational
gUnify Operational
Kakapo Operational
Call Detail Records Operational
Data Services Operational
Data Connectivity Operational
Features Operational
Fax Operational
SurgeMail Operational
Other Features Operational
Mobile Operational
Android™ App Operational
iOS App Operational
Online Portal Operational
Vonage Online Portal Operational
Voice Services Operational
Audio Quality Operational
Registration Operational
BroadWorks / BroadSoft Call Center Operational
Inbound Calls Operational
Outbound Domestic Calls Operational
Outbound International Calls Operational
Voicemail Operational
Visual Voicemail Operational
Voicemail Operational
Voice to Text Operational
Third-Party Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025

No incidents reported.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025
Service Feature Temporarily Unavailable
Resolved - Vonage services have been fully restored following today’s service disruption reported by AWS. Full resolution of the incident has been confirmed by AWS effective 6:53 pm ET.

We thank you for your patience and understanding as we worked with AWS to restore services as quickly as possible.
Oct 21, 00:09 UTC
Update - We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBE services.

AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once AWS confirms full service is restored.

Thank you for your continued patience and understanding.
Oct 20, 23:07 UTC
Update - We continue to see recovery following the Amazon Web Services (AWS) reported service disruption earlier today which may have impacted your VBE services.

AWS has identified a potential root cause and applied mitigations, and is reporting signs of recovery across affected services. We will provide further updates as more information becomes available and once full service is restored.

Thank you for your continued patience and understanding.
Oct 20, 21:04 UTC
Identified - Following a service disruption reported by Amazon Web Services (AWS), we are continuing to monitor the impact to some Vonage services, which may have impacted your VBE service.

AWS have applied initial mitigations and are reporting early signs of recovery across affected services. Our teams remain engaged with AWS as recovery continues. We’ll provide further updates as more information becomes available and once full service is restored.

Thank you for your patience and understanding.
Oct 20, 19:02 UTC
Oct 20, 2025
Oct 19, 2025

No incidents reported.

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