Intermittent Inbound & Outbound Call Completion Issue

Incident Report for Vonage Enterprise System

Resolved

We have resolved the intermittent issue some customers had placing and receiving calls. If you are still having an issue, please contact our support teams at 1-866-901-0242.
Posted Aug 06, 2025 - 15:32 UTC

Update

We are continuing to monitor for any further issues.
Posted Aug 05, 2025 - 22:54 UTC

Monitoring

The issue has been resolved for some Vonage Business customers. Please try your call again as your issue may be resolved.
Posted Aug 05, 2025 - 22:32 UTC

Update

Our engineering teams continue to work on mitigation and resolution. Please stand by for further updates.
Posted Aug 05, 2025 - 21:15 UTC

Update

The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.
Posted Aug 05, 2025 - 20:15 UTC

Update

The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.
Posted Aug 05, 2025 - 19:16 UTC

Update

The issue has been identified and our engineering teams are working on mitigation and resolution. Please stay tuned for further updates.
Posted Aug 05, 2025 - 18:16 UTC

Identified

Some Vonage Business customers may be experiencing intermittent issues receiving calls. The issue has been identified and our teams are working on mitigation and resolution. Please stay tuned for further updates.
Posted Aug 05, 2025 - 16:40 UTC
This incident affected: Voice Services (Inbound Calls, Outbound Domestic Calls, Outbound International Calls).